Yes, Teads SDK is GDPR compliant and offers different ways to provide the user consent during the ad server request. Teads SDK is compatible with IAB GDPR Transparency and Consent Framework specifications.
See the dedicated SDK GDPR documentation.
Sometimes our ad server doesn’t have any ad to display. It depends on many reasons including the current demand, targeting rules, brand safety, etc. This behavior is expected. However, if you want to maximize your fill rate, you can:
When you integrate the SDK, you should use a specific testing Placement ID (see integration article) to always display ads.
If you have any other questions about your metrics, please contact your Teads Account Manager.
In order to provide the best ad experience, the Teads SDK plays the creative only when it's visible. In some cases, the ad doesn't start even if the ad view seems to be visible.
If you have a transparent overlay above your ad, our visibility algorithm will consider the ad view as hidden. In this case, you can find the incriminated view in your logs and the percentage of ads hidden by this view.
If you display an ad in article content and have the related URL (it could be the sharing URL), you should provide it to us. It will allow us to check the exact content of the page, ensure brand safety, and therefore will improve your ad fill rate. See the Brand Safety documentation.
We have developed a validation mode that can help in verifying your SDK integration. Please check the validation process documentation.
If you have setup issue with your placement creation or configuration, you can contact your Teads Account Manager.
If none of the answers provided in this FAQ help, you can contact the technical support at firstname.lastname@example.org.