Common issues

When running validation tool you could have some issues. Don't worry you should find the right way to fix them

We were unable to find your app on the App Store/Google Play. If you think there is an issue, contact support-sdk@teads.tv with your Session Infos.

Your app defines a bundle/package name reverse domain as com.teads.myapplication package name is not found on public stores, this could means 2 things

  • app is not released yet on store
  • app is using a Test bundle/package name

We are not able to find your Developer Website from Apple/Google. Did you filled the Marketing URL on App Store Connect?

Your need to specify a url pointing to your website on store marketing section, your website hosts app-ads.txt

We found your developer url but were not able to find a proper url to crawl.

App Ads Crawler encounter a problem to scan:

this could be due to app-ads.txt hidden by redirect on your server

We are not able to find your app-ads.txt file. It may not exist or the server may not be configured correctly. You can find more information on the IAB App Ads Txt Specs

app-ads.txt file should can't be found on specified website url (Store), make sure it is available publicly

We found your app-ads.txt but it did not include Teads. Contact your Teads Publisher Manager for more info. Also, "teads.com" is not a valid domain.

As said teads.com does not appears on app-ads.txt scanned file

The consent string is empty

The consent string seems to be wrong

The consent string is not formatted correctly

The consent string cannot be parsed

consent string is not specified correctly, make sure to set consent on settings adsettings.userConsent()

The consent string is missing some data, there is probably something wrong with the CMP you are using.

We did not get any response from your CMP

your CMP doesn't set consent string respecting IAB specifications CMP Internal Structure

You need to pass the page url to Teads SDK. This may be the sharing url from a given content (article, sport result). This url should be available from any country, see

Specify pageUrl relative to content adsettings.pageUrl("https://mysite.com/specificContent)

Tracking XXX has not been received.

Make sure you are not running proxy or VPN on your device/simulator

Make sure that the ad was visible on the screen. If you can see the ad but it does not start check your console logs for more information, it could be due to an overlay.

Ad should be fully visible to run tests, maybe content overlay ad or ad size is too low : undersized ad will be considered not visible/displayed

You need to wait for the end of the video so we can check that the ad played entirely.

Wait until the end of progress video ad

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.